How can we help?
Official support resources, troubleshooting guides, and contact information for Better Mock Draft.
Need assistance with the app?
Our engineering team is ready to help with feature questions, bug reports, and purchase verification. We typically respond within 24 hours.
Frequently Asked Questions
Q. How do I restore my Pro purchase on a new or second device?
Open Better Mock Draft on your device, scroll down to the bottom of the home screen, and tap "Restore Purchases". Make sure your device is signed in to the same Apple ID or Google Play account used to make the original purchase. Your Pro license will restore immediately without any additional charge.
Q. How does League Analyzer & Importer work?
From the home screen, select "League Analyzer & Importer":
- Sleeper: Enter your public League ID. Better Mock Draft loads previous seasons' draft picks to calculate each opponent's positional tendencies and draft traits.
- ESPN & Yahoo: Use our simple web helper or paste your league's past draft results directly to automatically generate custom bot archetypes.
We never ask for or store passwords. All analysis is read-only.
Q. How does the Monte Carlo Season Simulator calculate win rates?
When your mock draft completes, the simulator evaluates your entire starting lineup and bench against all other drafted rosters across 100 simulated 14-week fantasy seasons. It incorporates weekly scoring variance, positional scarcity, and baseline projections to compute empirical win distributions, playoff qualification percentages, and championship odds.
Q. Can I use Better Mock Draft offline?
Yes! All core draft simulations, bot strategy calculations, ADP tables, and Monte Carlo algorithms run 100% on-device. You can run mock drafts on an airplane or without cellular service. When your connection resumes, any optional anonymous telemetry will flush automatically in the background.
Q. How do I opt out of anonymous telemetry?
Telemetry is completely anonymous and never linked to your personal identity. However, you can disable it at any time in the app settings under "Anonymous Draft Telemetry". Toggling this off immediately prevents any draft logs or simulation outcomes from being shared with our servers.
Q. How do I use the Big Board / TV Presentation Mode?
On an iPad or phone, simply rotate your device into landscape mode (or connect to an external display / TV via AirPlay or HDMI). The interface will adapt into a 16:9 high-contrast draft room board with large typography, pick countdown timers, and remote host controls suitable for draft parties.
Troubleshooting & Reporting Bugs
If you experience unexpected behavior or a crash, please help us fix it by including the following information in your email to support@bettermockdraft.com:
- Your device model (e.g. iPhone 15 Pro, Pixel 8, iPad Air).
- Your operating system version (e.g. iOS 18.1, Android 14).
- The version of Better Mock Draft installed (found on the bottom of the home screen).
- A brief description of the steps leading up to the issue.
Thank you for helping us make Better Mock Draft the best mock draft tool in fantasy sports!